Please read these terms carefully before you place an order. They tell you who we are, how we sell products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
1. About us
This website is operated by Dekso Cooling ("we", "us", "our"). Our trading address is Unit B Watkins House, Pegamoid Road, London, N18 2NG, United Kingdom.
You can contact us by phone on +44 20 8345 6622, by e-mail at info@deksocooling.com or by post at the address above. If we need to contact you, we will do so by phone or by writing to you at the e-mail or postal address you gave us with your order.
2. Who these terms apply to
These terms apply to every order placed through https://deksocooling.com, by phone or by e-mail, unless we agree different terms with you in writing.
Some parts of these terms apply differently depending on whether you are a consumer (an individual buying wholly or mainly for purposes outside your trade, business, craft or profession) or a business customer. Where a clause applies only to one type of customer, we say so. If you are a consumer, nothing in these terms affects your statutory rights.
3. Our products
- The images on our website are for illustration. Colours, finishes and accessories may vary slightly from those shown. Technical specifications come from the manufacturer and may be updated by them from time to time.
- It is your responsibility to check that a product is suitable for your intended use and that it will fit the space available, including doorways and access routes, and that you have a suitable electrical supply.
- Refrigeration equipment must be used within the climate class and ventilation requirements stated by the manufacturer.
4. How the contract is formed
- When you place an order you will receive an e-mail confirming that we have received it. This acknowledgement does not mean your order has been accepted.
- Our acceptance of your order takes place when we confirm dispatch or a delivery date to you, at which point a contract comes into existence between you and us.
- If we cannot accept your order, for example because a product is no longer available, because of a pricing error, or because we cannot deliver to your address, we will tell you and refund any payment in full.
- Products marked "Request a quote" are not available for immediate online purchase. A quote is valid for the period stated on it, and a contract is only formed when you accept the quote and we confirm your order.
5. Prices and payment
- Prices on our website are shown excluding VAT by default. You can switch the display to include VAT. VAT at the current rate is added to the order at checkout and shown separately before you pay.
- Delivery charges are calculated from your delivery postcode and shown at checkout before you pay.
- We take care to make sure our prices are correct. If we discover an error in the price of a product you have ordered, we will contact you to ask whether you want to continue at the correct price or cancel. If the error is obvious and could reasonably have been recognised by you, we do not have to supply the product at the incorrect price.
- You can pay by debit or credit card (processed by Stripe), by PayPal, or by bank transfer. Card and PayPal payments are taken when you place your order. For bank transfers, we will process your order once the full payment has cleared in our account. If payment is not received within 5 working days, we may cancel the order.
- We do not store your full card details. Card payments are handled on the secure systems of our payment providers.
6. Delivery
- We deliver to the addresses described in our Delivery Information. Unless agreed otherwise in writing, delivery is to the kerbside or ground floor at the front of the delivery address.
- Any delivery dates we give are estimates. We will contact you to arrange delivery. If we are delayed by events outside our control we will let you know and do what we can to reduce the delay. If the delay is likely to be substantial, you may cancel and receive a refund for products you have paid for but not received.
- You must make sure there is safe access to the delivery address and someone available to receive the goods. If delivery cannot be made because of a lack of access or because no one is available, we may charge reasonable costs for storage and redelivery.
- The goods are your responsibility from the time they are delivered to the address you gave us.
- You own the goods once we have received payment in full.
7. Your right to cancel (consumers only)
If you are a consumer you have a legal right to cancel your contract within 14 days of the day after you receive the goods, without giving a reason. Full details, including how to return goods and how refunds work, are in our Returns and Refunds policy, which forms part of these terms. This right does not apply to goods made to your specification or clearly personalised.
8. If there is a problem with the goods (consumers)
We are under a legal duty to supply goods that are in conformity with this contract. Under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality. Your legal rights include a short-term right to reject faulty goods within 30 days, and the right to a repair or replacement, or in some cases a price reduction or refund. For detailed information please visit the Citizens Advice website or call 0808 223 1133.
9. If there is a problem with the goods (business customers)
- We warrant that on delivery the goods will conform with their description and be free from material defects in design, material and workmanship. Products are also covered by the manufacturer's warranty, the period and terms of which are stated in the product documentation or available from us on request.
- If you notify us in writing within a reasonable time of discovering a defect, and we are given a reasonable opportunity to examine the goods, we will at our option repair or replace the defective goods, or refund the price.
- This warranty does not apply to defects caused by fair wear and tear, incorrect installation, failure to follow the manufacturer's instructions (including ventilation, climate class, cleaning of condensers and electrical supply), misuse, alteration or repair by anyone other than us or our approved engineers, or use of the goods after you have noticed a defect.
- Except as set out in these terms, all warranties, conditions and other terms implied by statute or common law are excluded to the fullest extent permitted by law.
10. Our responsibility for loss or damage
If you are a consumer: we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. We only supply products for domestic and private use where you are a consumer, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
If you are a business customer: we will not be liable to you for any loss of profit, loss of sales or business, loss of agreements or contracts, loss of anticipated savings, loss of stock or spoilage of goods, loss of or damage to goodwill, or any indirect or consequential loss. Our total liability to you in respect of all losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty or otherwise, will not exceed the price paid for the goods concerned.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the terms implied by section 12 of the Sale of Goods Act 1979, or for anything else that cannot be limited or excluded by law. For consumers, nothing limits our liability for defective products under the Consumer Protection Act 1987 or your rights under the Consumer Rights Act 2015.
11. Events outside our control
We are not responsible for delays or failure to perform caused by events outside our reasonable control, including manufacturer delays, transport disruption, extreme weather, industrial action, pandemics or failure of public networks. If such an event affects us, we will contact you as soon as possible and take reasonable steps to minimise the effect.
12. Your personal information
We use your personal information only as set out in our Privacy Policy.
13. Disposal of old equipment
Refrigeration equipment contains refrigerant gases and electrical components and must be disposed of responsibly in line with the Waste Electrical and Electronic Equipment Regulations and F-gas rules. Please contact us if you would like advice on recycling your old equipment.
14. Other important terms
- We may transfer our rights and obligations under these terms to another organisation. You may only transfer your rights or obligations to another person if we agree in writing.
- This contract is between you and us. No other person has any rights to enforce any of its terms.
- Each of the paragraphs of these terms operates separately. If any court decides that any of them are unlawful, the remaining paragraphs will remain in full force.
- If we do not insist immediately that you do anything you are required to do under these terms, this does not prevent us taking steps against you at a later date.
- We may revise these terms from time to time. The terms that apply to your order are those shown on our website when you placed it.
15. Complaints, law and courts
If you have a complaint, please contact us first at info@deksocooling.com and we will try to resolve it quickly.
These terms are governed by the law of England and Wales. If you are a consumer, you can bring legal proceedings in the courts of England and Wales, or if you live in Scotland or Northern Ireland, in the courts of Scotland or Northern Ireland. If you are a business customer, the courts of England and Wales have exclusive jurisdiction.