We deliver to business and home addresses across the UK mainland. Delivery charges are calculated at checkout from your postcode before you pay.
Where we deliver
Our online shop delivers to addresses in England, Wales and mainland Scotland. Some postcodes, including the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Isles of Scilly and the Isle of Wight, need special transport. For these areas the checkout will either add a remote area charge or ask you to request a delivery quote. We are not able to deliver to the Channel Islands through the online shop.
Delivery charges
The delivery charge for your order is shown in your basket once you enter your postcode, and again at checkout. All delivery charges are shown excluding VAT, with VAT added to the order total.
Lead times and booking
Many models are available from stock, while others are supplied to order. Lead times vary by product and by manufacturer. Once your order has been paid, we will contact you by phone or e-mail to confirm an expected delivery date. If a product is going to take longer than expected, we will let you know as soon as possible and you can choose to wait, change your order or cancel for a full refund.
Deliveries are made on working days (Monday to Friday, excluding bank holidays) unless agreed otherwise.
What to expect on the day
- Unless we have agreed otherwise in writing, deliveries are made to the kerbside or to the ground floor at the front of the delivery address. The driver will not be able to carry items up stairs, through narrow doorways or into position.
- Commercial refrigeration is large and heavy. Please make sure there is suitable access, a clear route and enough people on site to move the equipment safely once it has been delivered.
- If you need a tail lift, a two-person delivery, a timed slot or delivery into position, please tell us in the order notes or before ordering so we can quote for it.
- If nobody is available to receive the delivery at the agreed time, a redelivery charge may apply.
Check your delivery
Please inspect the packaging and the equipment when it arrives, before the driver leaves where possible. If anything is damaged or missing, note it on the delivery paperwork and tell us within 48 hours with photos so we can arrange a replacement or repair as quickly as possible. This does not affect your statutory rights if you are a consumer.
Before you switch on
Refrigeration units must stand upright before they are switched on to allow the oil in the compressor to settle. As a general rule, leave the unit standing for at least 12 hours (or the time stated in the manufacturer's instructions) after delivery. Make sure the unit has the ventilation space recommended by the manufacturer and is used within its stated climate class.
Installation
Plug-in units only need a suitable electrical socket. Cold rooms, remote systems and other equipment that requires refrigerant pipework must be installed and commissioned by a suitably qualified F-gas certified engineer. Installation is not included in our prices unless it is stated in your quote.
Questions
Call us on +44 20 8345 6622 or e-mail info@deksocooling.com and quote your order number.